TapAI Credits

To use TapAI, you need to purchase TapAI Credits. Trial accounts come with 100 free credits for testing.

The amount of TapAI Credits used for a question will depend on your settings and the length of data at the Active Folder level as follows :

TapAI Active Folder Reference Size	AI Grade	Credits Used
< 2,500 Characters	Core	1
2,501 - 10,000 Characters	Core	2
10,001 - 25,000 Characters	Core	4
< 2,500 Characters	Enhanced	2
2,501 - 10,000 Characters	Enhanced	4
10,001 - 25,000 Characters	Enhanced	8

In addition, additional credits are used for the following settings :

TapAI Setting	Credits Used
Logging Enabled	1
Voice Enabled	2

For example, if your TapAI Reference Material has 2,000 characters, you are using Core AI grade and have both logging and voice enabled, you would use 1 credit for the AI search + 1 credit for logging and 2 credits for voice = 4 credits.

Voice credits cover both 'listening' to the user and 'talking' the reply. In other words, if your user asks a voice question and TapAI responds by talking, that 'pair' will only be 2 credits, not 4.

If you using Conversation Mode where the user can ask follow up questions, then each interaction is regarded as it's own Credit Usage. For example, if you have a 2,000 character Reference Material and using Core AI, it would be 1 Credit for a typed question and answer. If the user then followed up with a second question, it would be another Credit.

Bear in mind that if you are using Logging, Voice, Enhanced and a Large Reference Material set, then enabling conversation mode can use a lot of Credits.

Monitoring TapAI Usage

A summary of each month's TapAI Credit usage can be found under Admin > Billing. You can view a breakdown of AI/Text Credits, Voice Credits and Logging Credits used.

You can also view a detailed breakdown of every TapAI query with the Activity Panel at the Tag and Batch level. If you have enabled logging, you can also view the question asked and the answer given.