TapAI Settings

In addition to the setting you can configure when setting up your Direct Response Template, there are a number of other controls.

These can be found at the Active Folder > Folder Function Panel > TapAI Tab.

Logging

By default, Ixkio logs every use of the TapAI system so you can keep an eye on Credits used. Your available Credits can be quickly viewed at Main Menu > Admin > Current Usage. A breakdown of each month's Credit usage is also available at Main Menu > Admin > Billing.

Additionally, you can view each TapAI query within the Activity Panel on the Tag and Batch level screens. The default will store the tag's XUID, the date/time and the number of Credits used.

If you enable logging, you can also view the questions and answers given at the Batch and Tag levels. Logging uses additional credits as detail on the TapAI Credits page.

In normal use, most of our ixkio users will enable logging for testing and development but then disable when the project goes live to reduce Credit use.

If you are using logging to register questions and answers and can relate this information in any way to a specific user from other information you collect or know, we advise you to include a small data protection clause at the bottom of your Direct Response page or a link to such information on your website.

Chat

TapAI can be configured so that the user can ask a single question on each Tag tap or is allowed to ask follow up or multiple questions from the same tap.

If you select Conversation Enabled, then the text box and/or microphone button will remain enabled after each answer. If you disable Conversation, then after the first question and answer, the user input is disabled and they cannot ask again without tapping the tag again.

AI Grade

TapAI has been tested and currently offers two grades of AI 'intelligence'. In theory, the Enhanced grade is better at making connections within your Reference Material and should be faster.

TapAI is still in beta and in our experience, the Core grade, in most use cases is fast and reliable. Enhanced tends to give shorter and more precise answers. With larger 20k+ character Reference sets, it can be marginally quicker.

We recommend loading your Reference Material first and then asking a few common questions to see which you prefer.

We also recommend that if you aren't getting the answers you want in Core grade, it can often be better to tweak the Reference Material than to change grade. For example, instead of using '1 year gurantee', use 'this product has a one year guarantee and warranty against manufacturing defects.