Ixkio uses a third party payment processor called Paddle for subscription billing to save us from the complexity of international tax. Paddle should provide the invoices/receipts for your payment directly.
If you have any problems with payment or receipts, please contact us first and we can solve your problems. Contacting Paddle can result in delays as they will contact us.
Can I pay by bank transfer?
Yes. However, do not open an account via ixkio.com. Contact us and we will open and process the account for you.
If you are based in the UK, we can invoice you directly and you can pay by bank transfer direct to us.
If you are based outside the UK, we will invoice you through our payment processor - Paddle. You can still pay by bank transfer in either GBP, USD or EURO but payments will be made to Paddle rather than to us.
How do I access my invoices?
For customers on regular subscription, you can access your invoices through Paddle.
If you paid through Seritag and are in the UK, then we will have sent you an invoice on payment. If you need a copy, just contact us.
How can I upgrade my subscription?
To upgrade your subscription, give us a call or email us and we can talk you through your options. Contact us here.
How do I cancel my subscription?
Just drop us an email or give us a call. We will usually quickly verify your request but don't worry - we aren't going to mess you about and hassle you to stay.
We have many clients who use the platform for short periods for events, trade shows, festivals, etc. Your subscription can be cancelled at any time so it's no problem if you use the account for a short period and need to close it. Clearly, we always hope to see you back again !